Terms of Service

Granite Carpentry provides professional carpentry and installation services including:

Quote Validity and Pricing

• All quotes are valid for 30 days from the date of issue
• Prices include materials, labor, and standard installation
• Additional costs for structural modifications will be quoted separately
• Prices may vary based on material selection and project complexity

Payment Schedule

• Deposit: 50% deposit required to secure booking and order materials
• Progress Payment: 30% due at 50% project completion (for larger projects)
• Final Payment: 20% due upon project completion and customer satisfaction
• Small Projects: 50% deposit, 50% on completion

Accepted Payment Methods

• Bank transfer (EFT) - preferred method
• Cash payments for smaller projects
• Cheque payments (subject to clearance)
• Card payments for deposits (processing fees may apply)

Project Scheduling

• Project start dates are confirmed upon deposit payment
• Timelines depend on material availability and project complexity
• Weather conditions may affect outdoor projects and deliveries
• We provide regular updates on project progress

Typical Project Timelines

• Built-in cupboards: 3-7 working days
• Kitchen renovations: 7-14 working days
• Granite installations: 2-5 working days
• Decking projects: 5-10 working days
• Complex renovations: 2-4 weeks

Material Standards

• We use only high-quality, certified materials
• All timber is treated and suitable for South African conditions
• Stone materials are sourced from reputable suppliers
• Hardware and fittings meet industry standards
• Material specifications are detailed in project quotes

Workmanship Standards

• All work performed by qualified, experienced carpenters
• Compliance with South African building codes and standards
• Quality control inspections at key project milestones
• Professional finishing and attention to detail
• Clean-up and site restoration upon completion

Workmanship Warranty

• 12-month warranty on all carpentry workmanship
• 24-month warranty on granite and stone installations
• Warranty covers defects in workmanship and installation
• Prompt repair or replacement of defective work at no cost

Material Warranties

• Manufacturer warranties apply to all materials used
• Stone materials: 10-15 year manufacturer warranty
• Hardware and fittings: 2-5 year manufacturer warranty
• We facilitate warranty claims with manufacturers

Warranty Exclusions

• Normal wear and tear from regular use
• Damage from misuse, abuse, or accidents
• Damage from natural disasters or extreme weather
• Modifications made by other contractors
• Failure to follow recommended maintenance procedures

Site Preparation

• Provide clear access to work areas
• Remove personal items and furniture from work zones
• Ensure utilities (electricity, water) are available
• Obtain necessary building permits (where required)
• Inform us of any structural or electrical issues

During the Project

• Provide reasonable access during working hours
• Communicate any concerns promptly
• Make timely decisions on material selections
• Ensure pets and children are kept safe from work areas

Payment Obligations

• Make payments according to agreed schedule
• Notify us immediately of any payment issues
• Provide feedback and approval at project milestones
• Complete final inspection and sign-off upon completion

Granite Carpentry's liability is limited to the value of the specific project or service provided. We are not liable for:

• Indirect, consequential, or incidental damages
• Loss of use, profits, or business opportunities
• Damage to items not directly related to our work
• Delays caused by factors beyond our control
• Pre-existing structural or electrical issues

Resolution Process

1. Direct Communication: Contact us immediately to discuss any concerns
2. Formal Complaint: Submit written complaint within 30 days of issue
3. Mediation: Attempt resolution through professional mediation
4. Legal Action: South African courts have jurisdiction for unresolved disputes

Customer Satisfaction

We are committed to customer satisfaction and will work diligently to resolve any issues. Our goal is to exceed your expectations on every carpentry project.

For questions about these terms of service or to discuss your carpentry project: